1.
Customer Indicators |
|
Demography |
|
| Average town / city size |
25,000 persons / town
|
| Population density |
|
| in area of responsibility |
625 persons/km2 |
| in existing service
area |
625 persons/km2 |
| Average Household size |
4.0 persons
|
Connections |
|
| Service Coverage |
|
| in area of responsibility |
26% |
| in existing service
area |
26% |
| Domestic / Non-Domestic |
|
| connections ratio |
8.3 |
| consumption rate
ratio |
190.0 |
| connection charge
ratio |
1.0 |
| New connections |
|
| growth rate |
10% / year
|
| domestic connection
cost |
US$ 74.8 /connection
|
| domestic connections |
0.9% of per capita GNI
|
| Meter coverage |
100.0% |
| Billed unmetered consumption |
0.0% |
Water consumption |
|
| Bulk water exported |
33.7% of total metered cons.
|
| Average domestic water
charges |
N/A
|
| Metered consumption rate |
|
Domestic
|
200 litres/person/day
|
Total consumption
|
201 litres/person/day
|
| |
22 m3/connection/month
|
| Total consumption |
|
metered
& unmetered
|
233 litres/person/day
|
| |
25 m3/connection/month
|
| Share of total metered
consumption |
|
| Domestic |
66% |
| Non Domestic |
0% |
| Customer Interactions |
|
| Customer complaints |
N/A
|
2.
Water Supply Systems O&M |
|
System Input |
|
| Production capacity utilization |
0% |
| Bulk water imported |
100% of total system input
|
| System Input Rate |
281 litres/person/day
|
| |
31 m3/connection/month
|
| System Input ratios |
|
| Input / Distribution
ratio |
67 m3/day per km pipe
|
| Input / Storage
ratio |
3 m3/day per m3 storage
|
| Supply Continuity |
|
| customers with
continuous supply |
N/A
|
| time water available |
100% |
Distribution |
|
| Distribution / customer |
20.5 m. pipe per connection
|
| Storage / customer |
0.4 m3 per connection
|
| Residual Chlorine |
|
| sampling compliance |
100% |
| tests passed |
100% |
| Non Revenue Water (Unaccounted
for Water) |
|
| Unadjusted figures |
20.9% of System Input
|
| |
14.0 m3 / km / day
|
| |
0.3 m3 / connection / day
|
| adjusted for continuous
supply |
20.9% of System Input
|
Unmetered Consumption
|
|
| Unbilled Authorized
& Unauthorized Cons. |
15% of metered cons.
|
| Unmetered cons.
due to meter inaccuracies |
1% of metered cons.
|
| Total Unmetered
Consumption |
16% of metered cons.
|
| Distribution system condition |
|
| Infrastructure
Leakage Index [ILI] |
7.9 |
| Mains failures
ratio |
2.3 breaks / km pipe / year
|
3. Human Resource
Indicators |
|
Human Resource Utilisation |
|
| Staff ratios |
|
| Overhead staff ratio |
25.0% of total FTE staff
|
| Water supply staff ratio |
55.0% of total FTE staff
|
| Water related staff |
|
| Total water related staff
|
2.0 / 1000 connections
|
| Direct water supply staff |
1.5 / 1000 connections
|
| |
1.1 / 1000 m3/day input
|
| |
7.4 / 100 km of pipework
|
Human Resource Development |
|
| Staff Training participation
rate |
1.0 of staff
|
| Staff Training duration
rate |
4.0 days / staff
|
| Investment in staff training |
N/A
|
| Investment in staff training |
N/A
|
Human Resources Costs |
|
| Average cost of employment
per staff |
N/A
|
| Contracting out / in-house
labour ratio |
N/A
|
4.
Financial Indicators |
|
Working ratios |
|
| Water sales only |
N/A
|
| Total revenue and expenses |
N/A
|
Revenue |
|
| Total revenue ratio |
|
| Water sales revenue /
Total revenue |
N/A
|
| Subsidies & Grants
/ Total revenue |
N/A
|
| Revenue Collection period |
N/A
|
Unit water price - average
|
N/A
|
Expenses |
|
| Expenses ratio |
|
| Compared to Total Operating
expenes |
|
| Overhead expenses |
N/A
|
| Water Operating expenses |
|
| Compared to Water Operating
expenses |
|
| Labour costs |
N/A
|
| Electricity costs |
N/A
|
| Chemicals &
other materials |
N/A
|
| Contracted out
services costs |
N/A
|
| Other |
N/A
|
| Unit water cost |
|
Total
Cost
|
N/A
|
| |
N/A
|
| Overhead expenses |
N/A
|
| Labour costs |
N/A
|
| Electricity |
N/A
|
| Chemicals, etc. |
N/A
|
| Contracted out |
N/A
|
| Other |
N/A
|
| Debt servicing ratio |
N/A
|
Fixed Assets |
|
| Asset Ratios |
|
| Corporate Assets
/ Total Fixed Assets |
N/A
|
Water system /
Total water related
|
N/A
|
| Water assets compared
to: |
|
| Production capacity |
N/A
|
| Distribution size |
N/A
|
| Customers |
N/A
|
Overall Performance (Standardised Indicators) |
|
Customer Indicators |
|
| Service Coverage in existing
service area |
-2.0
|
| Meter coverage |
0.2
|
| Customer complaints |
N/A
|
Water Supply Systems O&M |
|
| Supply Continuity (time
water available) |
0.5
|
| Residual Chlorine tests
passed |
0.6
|
| Unmetered Consumption
- total |
N/A |
| Infrastructure Leakage
Index [ILI] |
-0.0
|
Human Resource Indicators |
|
| Total water related staff
(cf connections) |
1.9
|
| Investment in staff training
(cf direct labour costs) |
0.8
|
| Average cost of employment
(cf per capita GNI) |
N/A
|
Financial Indicators |
|
| Working Ratio (water
sales only) |
N/A
|
| Unit water cost of system
input |
N/A
|
| Asset Investment rate
cf production capacity |
N/A
|
| Debt servicing ratio |
N/A |
| |
|
Number of Standardized Indicators
available
|
7 /14 |
Overall Performance Index
(OPI)
|
0.27 |
Overall Ranking
|
10/ 47 |
