1.
Customer Indicators |
|
Demography |
|
| Average town / city size |
1,200,000 persons / town
|
| Population density |
|
| in area of responsibility |
3,200 persons/km2 |
| in existing service
area |
3,067 persons/km2 |
| Average Household size |
11.2 persons
|
Connections |
|
| Service Coverage |
|
| in area of responsibility |
83% |
| in existing service
area |
100% |
| Domestic / Non-Domestic |
|
| connections ratio |
5.4 |
| consumption rate
ratio |
1.6 |
| connection charge
ratio |
0.0 |
| New connections |
|
| growth rate |
16% / year
|
| domestic connection
cost |
US$ 87.9 /connection
|
| domestic connections |
2.5% of per capita GNI
|
| Meter coverage |
100.0% |
| Billed unmetered consumption |
0.0% |
Water consumption |
|
| Bulk water exported |
0.0% of total metered cons.
|
| Average domestic water
charges |
3.4% of per capita GNI
|
| Metered consumption rate |
|
Domestic
|
68 litres/person/day
|
Total consumption
|
110 litres/person/day
|
| |
32 m3/connection/month
|
| Total consumption |
|
metered
& unmetered
|
N/A
|
| |
N/A
|
| Share of total metered
consumption |
|
| Domestic |
62% |
| Non Domestic |
38% |
| Customer Interactions |
|
| Customer complaints |
50.0 / 1000 connections
|
2.
Water Supply Systems O&M |
|
System Input |
|
| Production capacity utilization |
71% |
| Bulk water imported |
0% of total system input
|
| System Input Rate |
132 litres/person/day
|
| |
38 m3/connection/month
|
| System Input ratios |
|
| Input / Distribution
ratio |
143 m3/day per km pipe
|
| Input / Storage
ratio |
7 m3/day per m3 storage
|
| Supply Continuity |
|
| customers with
continuous supply |
100% of total connections
|
| time water available |
100% |
Distribution |
|
| Distribution / customer |
8.7 m. pipe per connection
|
| Storage / customer |
0.2 m3 per connection
|
| Residual Chlorine |
|
| sampling compliance |
98% |
| tests passed |
96% |
| Non Revenue Water (Unaccounted
for Water) |
|
| Unadjusted figures |
16.5% of System Input
|
| |
23.6 m3 / km / day
|
| |
0.2 m3 / connection / day
|
| adjusted for continuous
supply |
N/A
|
Unmetered Consumption
|
|
| Unbilled Authorized
& Unauthorized Cons. |
N/A
|
| Unmetered cons.
due to meter inaccuracies |
N/A
|
| Total Unmetered
Consumption |
N/A
|
| Distribution system condition |
|
| Infrastructure
Leakage Index [ILI] |
N/A
|
| Mains failures
ratio |
0.8 breaks / km pipe / year
|
3. Human Resource
Indicators |
|
Human Resource Utilisation |
|
| Staff ratios |
|
| Overhead staff ratio |
21.5% of total FTE staff
|
| Water supply staff ratio |
78.5% of total FTE staff
|
| Water related staff |
|
| Total water related staff
|
5.1 / 1000 connections
|
| Direct water supply staff |
4.0 / 1000 connections
|
| |
3.2 / 1000 m3/day input
|
| |
45.7 / 100 km of pipework
|
Human Resource Development |
|
| Staff Training participation
rate |
0.1 of staff
|
| Staff Training duration
rate |
12.4 days / staff
|
| Investment in staff training |
16.1% of direct labour costs
|
| Investment in staff training |
3.1% of total operating costs
|
Human Resources Costs |
|
| Average cost of employment
per staff |
504% of per capita GNI
|
| Contracting out / in-house
labour ratio |
178% |
4.
Financial Indicators |
|
Working ratios |
|
| Water sales only |
2.7 |
| Total revenue and expenses |
3.2 |
Revenue |
|
| Total revenue ratio |
|
| Water sales revenue /
Total revenue |
83.9% |
| Subsidies & Grants
/ Total revenue |
0.0% |
| Revenue Collection period |
0.8 months
|
Unit water price - average
|
0.31 US$
|
Expenses |
|
| Expenses ratio |
|
| Compared to Total Operating
expenes |
|
| Overhead expenses |
3.8% |
| Water Operating expenses |
|
| Compared to Water Operating
expenses |
|
| Labour costs |
19.2% |
| Electricity costs |
35.2% |
| Chemicals &
other materials |
4.9% |
| Contracted out
services costs |
34.2% |
| Other |
22.4166666666667 |
| Unit water cost |
|
Total
Cost
|
US$ 0.113 / m3 metered cons.
|
| |
US$ 0.094 / m3 system input
|
| Overhead expenses |
US$ 0.004 / m3 system input
|
| Labour costs |
US$ 0.017 / m3 system input
|
| Electricity |
US$ 0.032 / m3 system input
|
| Chemicals, etc. |
US$ 0.004 / m3 system input
|
| Contracted out |
US$ 0.031 / m3 system input
|
| Other |
US$ 0.006 / m3 system input
|
| Debt servicing ratio |
70.5% of total operating revenue
|
Fixed Assets |
|
| Asset Ratios |
|
| Corporate Assets
/ Total Fixed Assets |
3.8% |
Water system /
Total water related
|
96.2% |
| Water assets compared
to: |
|
| Production capacity |
US$ 100.74 / m3/day
|
| Distribution size |
US$ 20.24 / m. pipe
|
| Customers |
US$ 175.83 / connection
|
Overall Performance (Standardised Indicators) |
|
Customer Indicators |
|
| Service Coverage in existing
service area |
1.2
|
| Meter coverage |
0.2
|
| Customer complaints |
0.0
|
Water Supply Systems O&M |
|
| Supply Continuity (time
water available) |
0.5
|
| Residual Chlorine tests
passed |
0.3
|
| Unmetered Consumption
- total |
N/A |
| Infrastructure Leakage
Index [ILI] |
N/A
|
Human Resource Indicators |
|
| Total water related staff
(cf connections) |
-0.0
|
| Investment in staff training
(cf direct labour costs) |
3.8
|
| Average cost of employment
(cf per capita GNI) |
1.9
|
Financial Indicators |
|
| Working Ratio (water
sales only) |
2.8
|
| Unit water cost of system
input |
-0.0
|
| Asset Investment rate
cf production capacity |
-0.2
|
| Debt servicing ratio |
N/A |
| |
|
Number of Standardized Indicators
available
|
11 /14 |
Overall Performance Index
(OPI)
|
0.96 |
Overall Ranking
|
1/ 47 |
