1.
Customer Indicators |
|
Demography |
|
| Average town / city size |
278,558 persons / town
|
| Population density |
|
| in area of responsibility |
690 persons/km2 |
| in existing service
area |
695 persons/km2 |
| Average Household size |
7.6 persons
|
Connections |
|
| Service Coverage |
|
| in area of responsibility |
68% |
| in existing service
area |
100% |
| Domestic / Non-Domestic |
|
| connections ratio |
15.0 |
| consumption rate
ratio |
3.7 |
| connection charge
ratio |
1.0 |
| New connections |
|
| growth rate |
1% / year
|
| domestic connection
cost |
US$ 109.2 /connection
|
| domestic connections |
1.8% of per capita GNI
|
| Meter coverage |
100.0% |
| Billed unmetered consumption |
10.5% |
Water consumption |
|
| Bulk water exported |
0.0% of total metered cons.
|
| Average domestic water
charges |
1.0% of per capita GNI
|
| Metered consumption rate |
|
Domestic
|
106 litres/person/day
|
Total consumption
|
135 litres/person/day
|
| |
29 m3/connection/month
|
| Total consumption |
|
metered
& unmetered
|
180 litres/person/day
|
| |
39 m3/connection/month
|
| Share of total metered
consumption |
|
| Domestic |
79% |
| Non Domestic |
21% |
| Customer Interactions |
|
| Customer complaints |
1,346.2 / 1000 connections
|
2.
Water Supply Systems O&M |
|
System Input |
|
| Production capacity utilization |
86% |
| Bulk water imported |
0% of total system input
|
| System Input Rate |
191 litres/person/day
|
| |
41 m3/connection/month
|
| System Input ratios |
|
| Input / Distribution
ratio |
72 m3/day per km pipe
|
| Input / Storage
ratio |
N/A
|
| Supply Continuity |
|
| customers with
continuous supply |
N/A
|
| time water available |
100% |
Distribution |
|
| Distribution / customer |
18.8 m. pipe per connection
|
| Storage / customer |
N/A
|
| Residual Chlorine |
|
| sampling compliance |
0% |
| tests passed |
100% |
| Non Revenue Water (Unaccounted
for Water) |
|
| Unadjusted figures |
29.6% of System Input
|
| |
21.4 m3 / km / day
|
| |
0.4 m3 / connection / day
|
| adjusted for continuous
supply |
36.2% of System Input
|
Unmetered Consumption
|
|
| Unbilled Authorized
& Unauthorized Cons. |
N/A
|
| Unmetered cons.
due to meter inaccuracies |
N/A
|
| Total Unmetered
Consumption |
N/A
|
| Distribution system condition |
|
| Infrastructure
Leakage Index [ILI] |
N/A
|
| Mains failures
ratio |
N/A
|
3. Human Resource
Indicators |
|
Human Resource Utilisation |
|
| Staff ratios |
|
| Overhead staff ratio |
93.8% of total FTE staff
|
| Water supply staff ratio |
6.2% of total FTE staff
|
| Water related staff |
|
| Total water related staff
|
6.9 / 1000 connections
|
| Direct water supply staff |
0.4 / 1000 connections
|
| |
0.3 / 1000 m3/day input
|
| |
2.3 / 100 km of pipework
|
Human Resource Development |
|
| Staff Training participation
rate |
0.0 of staff
|
| Staff Training duration
rate |
0.2 days / staff
|
| Investment in staff training |
13.0% of direct labour costs
|
| Investment in staff training |
5.5% of total operating costs
|
Human Resources Costs |
|
| Average cost of employment
per staff |
363% of per capita GNI
|
| Contracting out / in-house
labour ratio |
N/A
|
4.
Financial Indicators |
|
Working ratios |
|
| Water sales only |
1.2 |
| Total revenue and expenses |
1.2 |
Revenue |
|
| Total revenue ratio |
|
| Water sales revenue /
Total revenue |
100.0% |
| Subsidies & Grants
/ Total revenue |
N/A
|
| Revenue Collection period |
2.4 months
|
Unit water price - average
|
0.17 US$
|
Expenses |
|
| Expenses ratio |
|
| Compared to Total Operating
expenes |
|
| Overhead expenses |
N/A
|
| Water Operating expenses |
|
| Compared to Water Operating
expenses |
|
| Labour costs |
42.3% |
| Electricity costs |
17.7% |
| Chemicals &
other materials |
0.2% |
| Contracted out
services costs |
N/A
|
| Other |
N/A
|
| Unit water cost |
|
Total
Cost
|
US$ 0.137 / m3 metered cons.
|
| |
US$ 0.097 / m3 system input
|
| Overhead expenses |
N/A
|
| Labour costs |
US$ 0.041 / m3 system input
|
| Electricity |
US$ 0.017 / m3 system input
|
| Chemicals, etc. |
US$ 0.000 / m3 system input
|
| Contracted out |
N/A
|
| Other |
N/A
|
| Debt servicing ratio |
42.0% of total operating revenue
|
Fixed Assets |
|
| Asset Ratios |
|
| Corporate Assets
/ Total Fixed Assets |
N/A
|
Water system /
Total water related
|
N/A
|
| Water assets compared
to: |
|
| Production capacity |
US$ 41.95 / m3/day
|
| Distribution size |
US$ 3.53 / m. pipe
|
| Customers |
US$ 66.26 / connection
|
Overall Performance (Standardised Indicators) |
|
Customer Indicators |
|
| Service Coverage in existing
service area |
1.2
|
| Meter coverage |
0.2
|
| Customer complaints |
1.6
|
Water Supply Systems O&M |
|
| Supply Continuity (time
water available) |
0.5
|
| Residual Chlorine tests
passed |
0.6
|
| Unmetered Consumption
- total |
N/A |
| Infrastructure Leakage
Index [ILI] |
N/A
|
Human Resource Indicators |
|
| Total water related staff
(cf connections) |
-0.3
|
| Investment in staff training
(cf direct labour costs) |
-0.6
|
| Average cost of employment
(cf per capita GNI) |
0.8
|
Financial Indicators |
|
| Working Ratio (water
sales only) |
0.0
|
| Unit water cost of system
input |
-0.1
|
| Asset Investment rate
cf production capacity |
-0.0
|
| Debt servicing ratio |
N/A |
| |
|
Number of Standardized Indicators
available
|
11 /14 |
Overall Performance Index
(OPI)
|
0.35 |
Overall Ranking
|
6/ 47 |
