1.
Customer Indicators |
|
Demography |
|
| Average town / city size |
295,808 persons / town
|
| Population density |
|
| in area of responsibility |
8,217 persons/km2 |
| in existing service
area |
7,541 persons/km2 |
| Average Household size |
6.2 persons
|
Connections |
|
| Service Coverage |
|
| in area of responsibility |
68% |
| in existing service
area |
93% |
| Domestic / Non-Domestic |
|
| connections ratio |
46.6 |
| consumption rate
ratio |
9.1 |
| connection charge
ratio |
0.0 |
| New connections |
|
| growth rate |
11% / year
|
| domestic connection
cost |
US$ 85.2 /connection
|
| domestic connections |
1.7% of per capita GNI
|
| Meter coverage |
100.0% |
| Billed unmetered consumption |
-0.5% |
Water consumption |
|
| Bulk water exported |
0.0% of total metered cons.
|
| Average domestic water
charges |
1.5% of per capita GNI
|
| Metered consumption rate |
|
Domestic
|
119 litres/person/day
|
Total consumption
|
132 litres/person/day
|
| |
24 m3/connection/month
|
| Total consumption |
|
metered
& unmetered
|
132 litres/person/day
|
| |
24 m3/connection/month
|
| Share of total metered
consumption |
|
| Domestic |
90% |
| Non Domestic |
10% |
| Customer Interactions |
|
| Customer complaints |
407.7 / 1000 connections
|
2.
Water Supply Systems O&M |
|
System Input |
|
| Production capacity utilization |
86% |
| Bulk water imported |
0% of total system input
|
| System Input Rate |
198 litres/person/day
|
| |
36 m3/connection/month
|
| System Input ratios |
|
| Input / Distribution
ratio |
95 m3/day per km pipe
|
| Input / Storage
ratio |
3 m3/day per m3 storage
|
| Supply Continuity |
|
| customers with
continuous supply |
92% of total connections
|
| time water available |
98% |
Distribution |
|
| Distribution / customer |
12.6 m. pipe per connection
|
| Storage / customer |
0.4 m3 per connection
|
| Residual Chlorine |
|
| sampling compliance |
26% |
| tests passed |
89% |
| Non Revenue Water (Unaccounted
for Water) |
|
| Unadjusted figures |
33.4% of System Input
|
| |
31.7 m3 / km / day
|
| |
0.4 m3 / connection / day
|
| adjusted for continuous
supply |
33.8% of System Input
|
Unmetered Consumption
|
|
| Unbilled Authorized
& Unauthorized Cons. |
0% of metered cons.
|
| Unmetered cons.
due to meter inaccuracies |
0% of metered cons.
|
| Total Unmetered
Consumption |
0% of metered cons.
|
| Distribution system condition |
|
| Infrastructure
Leakage Index [ILI] |
15.1 |
| Mains failures
ratio |
4.6 breaks / km pipe / year
|
3. Human Resource
Indicators |
|
Human Resource Utilisation |
|
| Staff ratios |
|
| Overhead staff ratio |
73.0% of total FTE staff
|
| Water supply staff ratio |
27.0% of total FTE staff
|
| Water related staff |
|
| Total water related staff
|
1.1 / 1000 connections
|
| Direct water supply staff |
0.3 / 1000 connections
|
| |
0.3 / 1000 m3/day input
|
| |
2.4 / 100 km of pipework
|
Human Resource Development |
|
| Staff Training participation
rate |
1.0 of staff
|
| Staff Training duration
rate |
4.1 days / staff
|
| Investment in staff training |
3.3% of direct labour costs
|
| Investment in staff training |
0.4% of total operating costs
|
Human Resources Costs |
|
| Average cost of employment
per staff |
504% of per capita GNI
|
| Contracting out / in-house
labour ratio |
N/A
|
4.
Financial Indicators |
|
Working ratios |
|
| Water sales only |
1.7 |
| Total revenue and expenses |
1.7 |
Revenue |
|
| Total revenue ratio |
|
| Water sales revenue /
Total revenue |
99.3% |
| Subsidies & Grants
/ Total revenue |
N/A
|
| Revenue Collection period |
2.7 months
|
Unit water price - average
|
0.25 US$
|
Expenses |
|
| Expenses ratio |
|
| Compared to Total Operating
expenes |
|
| Overhead expenses |
N/A
|
| Water Operating expenses |
|
| Compared to Water Operating
expenses |
|
| Labour costs |
10.5% |
| Electricity costs |
29.6% |
| Chemicals &
other materials |
59.8% |
| Contracted out
services costs |
N/A
|
| Other |
N/A
|
| Unit water cost |
|
Total
Cost
|
US$ 0.149 / m3 metered cons.
|
| |
US$ 0.099 / m3 system input
|
| Overhead expenses |
N/A
|
| Labour costs |
US$ 0.010 / m3 system input
|
| Electricity |
US$ 0.029 / m3 system input
|
| Chemicals, etc. |
US$ 0.059 / m3 system input
|
| Contracted out |
N/A
|
| Other |
N/A
|
| Debt servicing ratio |
27.9% of total operating revenue
|
Fixed Assets |
|
| Asset Ratios |
|
| Corporate Assets
/ Total Fixed Assets |
N/A
|
Water system /
Total water related
|
N/A
|
| Water assets compared
to: |
|
| Production capacity |
US$ 165.91 / m3/day
|
| Distribution size |
US$ 18.35 / m. pipe
|
| Customers |
US$ 230.91 / connection
|
Overall Performance (Standardised Indicators) |
|
Customer Indicators |
|
| Service Coverage in existing
service area |
0.9
|
| Meter coverage |
0.2
|
| Customer complaints |
1.0
|
Water Supply Systems O&M |
|
| Supply Continuity (time
water available) |
0.3
|
| Residual Chlorine tests
passed |
-0.0
|
| Unmetered Consumption
- total |
N/A |
| Infrastructure Leakage
Index [ILI] |
-0.3
|
Human Resource Indicators |
|
| Total water related staff
(cf connections) |
4.4
|
| Investment in staff training
(cf direct labour costs) |
0.8
|
| Average cost of employment
(cf per capita GNI) |
1.9
|
Financial Indicators |
|
| Working Ratio (water
sales only) |
0.9
|
| Unit water cost of system
input |
-0.1
|
| Asset Investment rate
cf production capacity |
-0.2
|
| Debt servicing ratio |
N/A |
| |
|
Number of Standardized Indicators
available
|
12 /14 |
Overall Performance Index
(OPI)
|
0.81 |
Overall Ranking
|
2/ 47 |
