Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Weerawat, , Tachasunatarowart |
| 1.2 Title: |
Project & business Development Manager |
| 1.3 Mailing Address: |
9/9 Vibhavadee Rangsit Road, Laksi, Bangkok, Thailand 10210 |
| 1.4 Telephone: |
02-9409041, 02-9409042 |
| 1.5 Fax: |
02-9409043 |
| 1.6 Email Address: |
weerawat@uu.co.th |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Universal Utilitites |
| 2.2 Utility short name or acronym: |
UU |
| 2.3 Country: |
Thailand |
2.4 Region / State / Province:
|
Bangkok |
2.5 Principal city / town:
|
Sattaheep, Chonburi Province |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
Privately owned company operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
160.00
km2 |
3.2 Size of Utility’s present service area:
|
160.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
100,000
persons |
3.4 Population of Utility’s present service area:
|
100,000
persons |
3.5 Population served by the Utility with piped water supply:
|
26,000
persons |
3.6 Number of towns served with piped water:
|
4 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- bulk water from another utility / company
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
|
|
| 4.3 Capacity of production systems: |
12,000
m3/day |
| 4.4 Length of water distribution network: |
149
km |
| 4.5 Capacity of storage in network: |
3,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
6,499
|
| Non Domestic (industrial, commercial, institutional,
other) |
781
|
| TOTAL |
7,280
|
| 4.7 Number of connections with operating water meters: |
7,280
|
| 4.8 Typical length of service pipe from main to water meter: |
10.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
0.01
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
3.63 million m3 / year
|
| 5.3 Volume of water metered: |
2.88 million m3 / year
|
5.4 Estimated un-metered consumption:
|
16.00% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
1.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
1.90 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
0.01 million m3 / year
|
| Bulk water sales |
0.97 million m3 / year
|
| TOTAL |
2.88 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
10.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
343 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
365 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
365 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
365 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – with contract
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
5 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
11 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
4 |
TOTAL
|
20 |
7.3 No. of staff that participated in at least one training event during
the year:
|
20 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
80 days |
7.5 Proportion of total operating budget used for HRD:
|
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
740 # / year
|
8.2 Number of customer complaints recorded during the year:
|
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
2,900.00 |
74.77 |
| Non Domestic (industrial, commercial, institutional, other) |
4,100.00 |
105.71 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
30.00 |
0.77 |
| Non Domestic (industrial, commercial, institutional, other) |
50.00 |
1.29 |
| Bulk water sales |
50.00 |
1.29 |
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
THB
|
US$ |
(m3/month) |
(m3/month) |
THB |
US$ |
(m3/month) |
(m3/month) |
THB |
US$ |
|
1 |
zero |
<=10 |
7.75 |
0.20 |
zero |
<=10 |
9.5 |
0.24 |
zero |
<= |
|
|
|
2 |
>10 |
<=20 |
8.5 |
0.22 |
>10 |
<=20 |
12.375 |
0.32 |
> |
<= |
|
|
|
3 |
>20 |
<=30 |
10.75 |
0.28 |
>20 |
<=30 |
14.5 |
0.37 |
> |
<= |
|
|
|
4 |
>30 |
|
15 |
0.39 |
>30 |
|
18 |
0.46 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
THB |
US$ |
| Water sales (consumption related & fixed charges) |
|
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
|
|
| Subsidies and grants from Government & other sources |
|
|
| TOTAL |
|
|
|
9.2 Year end Accounts Receivable:
|
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
THB |
US$ |
Water Supply Operating Expenses
|
|
|
Other services (e.g. drainage, wastewater)
|
|
|
Company Overhead (Corporate Expenses)
|
|
|
| TOTAL |
|
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
THB |
US$ |
| Labour Costs |
|
|
| Electricity |
|
|
| Chemicals & other Materials |
|
|
| Contracted out services |
|
|
| Other |
|
|
| TOTAL |
|
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- private sector investment / equity
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
THB |
US$ |
| Water Supply Assets |
|
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
|
|
| TOTAL |
|
|
|
10.3 Total debt servicing cost per year:
|
|
