Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Ngui, Choon, Hwa |
| 1.2 Title: |
Deputy General Manager |
| 1.3 Mailing Address: |
Sibu Water Board, KM5, Jalan Salim, P.O.Box 405; 96007 Sibu, Sarawak, Malaysia |
| 1.4 Telephone: |
084 – 211584, 084-211001 Ext. 203 |
| 1.5 Fax: |
084-211543 |
| 1.6 Email Address: |
nguihc@swb.gov.my |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Sibu Water Board |
| 2.2 Utility short name or acronym: |
SWB |
| 2.3 Country: |
Malaysia |
2.4 Region / State / Province:
|
Central Region, Sarawak |
2.5 Principal city / town:
|
Sibu |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
Statutory organisation following State requirements
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
1,950.00
km2 |
3.2 Size of Utility’s present service area:
|
1,658.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
256,933
persons |
3.4 Population of Utility’s present service area:
|
238,535
persons |
3.5 Population served by the Utility with piped water supply:
|
229,471
persons |
3.6 Number of towns served with piped water:
|
1 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- Flouridation
|
|
| 4.3 Capacity of production systems: |
120,650
m3/day |
| 4.4 Length of water distribution network: |
874
km |
| 4.5 Capacity of storage in network: |
57,648
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
37,699
|
| Non Domestic (industrial, commercial, institutional,
other) |
5,671
|
| TOTAL |
43,370
|
| 4.7 Number of connections with operating water meters: |
43,370
|
| 4.8 Typical length of service pipe from main to water meter: |
9.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
29.31
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
21.21 million m3 / year
|
5.4 Estimated un-metered consumption:
|
18.00% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
10.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
14.13 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
7.07 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
21.21 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
2,270 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
30.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
329 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
33,774 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
33,774 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
33,774 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- casual / part-time – contract staff
- casual / part-time – wages
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
75 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
131 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
206 |
7.3 No. of staff that participated in at least one training event during
the year:
|
65 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
317 days |
7.5 Proportion of total operating budget used for HRD:
|
1.00%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
2,254 # / year
|
8.2 Number of customer complaints recorded during the year:
|
3,029 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
- by market research
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,075.00 |
282.96 |
| Non Domestic (industrial, commercial, institutional, other) |
1,675.00 |
440.89 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
5.68 |
1.50 |
| Non Domestic (industrial, commercial, institutional, other) |
5.68 |
1.50 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
MYR
|
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
|
1 |
zero |
<=15 |
0.48 |
0.13 |
zero |
<=25 |
0.83 |
0.22 |
zero |
<= |
|
|
|
2 |
>15 |
<=50 |
0.72 |
0.19 |
>25 |
<= |
1.06 |
0.28 |
> |
<= |
|
|
|
3 |
>50 |
<= |
0.76 |
0.20 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
> |
|
|
|
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
MYR |
US$ |
| Water sales (consumption related & fixed charges) |
16,900,000.00
|
4,448,363.45
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
2,860,000.00
|
752,799.97
|
| Subsidies and grants from Government & other sources |
760,000.00
|
200,044.75
|
| TOTAL |
20,520,000.00
|
5,401,208.16
|
|
9.2 Year end Accounts Receivable:
|
|
MYR |
US$ |
| 3,230,000.00 |
850,190.17 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
MYR |
US$ |
Water Supply Operating Expenses
|
16,740,000.00
|
4,406,248.77
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
5,510,000.00
|
1,450,324.41
|
| TOTAL |
22,250,000.00
|
5,856,573.18
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
MYR |
US$ |
| Labour Costs |
930,000.00
|
244,791.60
|
| Electricity |
1,630,000.00
|
429,043.34
|
| Chemicals & other Materials |
1,260,000.00
|
331,653.13
|
| Contracted out services |
270,000.00
|
71,068.53
|
| Other |
3,790,000.00
|
997,591.57
|
| TOTAL |
7,880,000.00
|
2,074,148.16
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- grant from Government or ODA project
- Loans from both State and Federal Government
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
MYR |
US$ |
| Water Supply Assets |
196,490,000
|
51,719,464
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
17,950,000
|
4,724,741
|
| TOTAL |
214,440,000
|
56,444,205
|
|
10.3 Total debt servicing cost per year:
|
|
MYR |
US$ |
| 4,690,000 |
1,234,487 |
|
