Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Wan Ngah, , bin Wan Ali |
| 1.2 Title: |
Ir. |
| 1.3 Mailing Address: |
Syarikat Air Terengganu SDN. Bhd-Jalan Sultan Ismail, 20200 Kuala Terengganu, Terengganu, Malaysia |
| 1.4 Telephone: |
609-6201101, |
| 1.5 Fax: |
609-6201104 |
| 1.6 Email Address: |
kpe@satuwater.com.my |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Syarikat Air Terengganu SDN. Bhd |
| 2.2 Utility short name or acronym: |
SATU |
| 2.3 Country: |
Malaysia |
2.4 Region / State / Province:
|
Kuala Terengganu |
2.5 Principal city / town:
|
Kuala Terengganu |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
12,950.00
km2 |
3.2 Size of Utility’s present service area:
|
9,000.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
980,000
persons |
3.4 Population of Utility’s present service area:
|
980,000
persons |
3.5 Population served by the Utility with piped water supply:
|
880,000
persons |
3.6 Number of towns served with piped water:
|
8 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- direct river abstraction
- groundwater
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
523,000
m3/day |
| 4.4 Length of water distribution network: |
4,283
km |
| 4.5 Capacity of storage in network: |
369,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
150,150
|
| Non Domestic (industrial, commercial, institutional,
other) |
36,906
|
| TOTAL |
187,056
|
| 4.7 Number of connections with operating water meters: |
187,056
|
| 4.8 Typical length of service pipe from main to water meter: |
50.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
134.70
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
90.70 million m3 / year
|
5.4 Estimated un-metered consumption:
|
32.70% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
4.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
54.20 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
36.50 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
90.70 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
10,000 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
10.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
150 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
9,000 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
8,980 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
8,936 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – with contract
- casual / part-time – contract staff
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
205 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
375 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
580 |
7.3 No. of staff that participated in at least one training event during
the year:
|
275 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
900 days |
7.5 Proportion of total operating budget used for HRD:
|
7.00%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
4,500 # / year
|
8.2 Number of customer complaints recorded during the year:
|
689 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
100.00 |
26.32 |
| Non Domestic (industrial, commercial, institutional, other) |
200.00 |
52.64 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
4.00 |
1.05 |
| Non Domestic (industrial, commercial, institutional, other) |
15.00 |
3.95 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
MYR
|
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
|
1 |
zero |
<=20 |
0.42 |
0.11 |
zero |
<=70 |
0.95 |
0.25 |
zero |
<= |
|
|
|
2 |
>20 |
<=40 |
0.65 |
0.17 |
>70 |
<= |
1.15 |
0.30 |
> |
<= |
|
|
|
3 |
>40 |
<=60 |
0.9 |
0.24 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
>60 |
|
1 |
0.26 |
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
MYR |
US$ |
| Water sales (consumption related & fixed charges) |
74,500,000.00
|
19,609,649.53
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
1,200,000.00
|
315,860.13
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
75,700,000.00
|
19,925,509.65
|
|
9.2 Year end Accounts Receivable:
|
|
MYR |
US$ |
| 800,000.00 |
210,573.42 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
MYR |
US$ |
Water Supply Operating Expenses
|
46,700,000.00
|
12,292,223.26
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
0.00
|
0.00
|
| TOTAL |
46,700,000.00
|
12,292,223.26
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
MYR |
US$ |
| Labour Costs |
13,076,000.00
|
3,441,822.51
|
| Electricity |
14,944,000.00
|
3,933,511.44
|
| Chemicals & other Materials |
2,802,000.00
|
737,533.40
|
| Contracted out services |
5,137,000.00
|
1,352,144.56
|
| Other |
10,741,000.00
|
2,827,211.35
|
| TOTAL |
46,700,000.00
|
12,292,223.26
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- grant from Government or ODA project
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
MYR |
US$ |
| Water Supply Assets |
1,700,000,000
|
447,468,513
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
0
|
0
|
| TOTAL |
1,700,000,000
|
447,468,513
|
|
10.3 Total debt servicing cost per year:
|
|
