Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Ahmad, Zahdi bin , Jamil |
| 1.2 Title: |
Chief Executive Officer |
| 1.3 Mailing Address: |
SAJ Holdings Sdn Bhd - Jalan Garuda, Larkin, P.O. Box 262 -80350 Johor Bahru, Johor |
| 1.4 Telephone: |
607 – 224 4040 , |
| 1.5 Fax: |
607 – 224 0033 |
| 1.6 Email Address: |
azahdi@saj.com.my |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
SAJ Holdings Sdn Bhd |
| 2.2 Utility short name or acronym: |
SAJH |
| 2.3 Country: |
Malaysia |
2.4 Region / State / Province:
|
Johor Darul Ta’zim |
2.5 Principal city / town:
|
Johor Darul Ta’zim |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
Privately owned company operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
18,986.00
km2 |
3.2 Size of Utility’s present service area:
|
18,929.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
2,931,650
persons |
3.4 Population of Utility’s present service area:
|
2,922,855
persons |
3.5 Population served by the Utility with piped water supply:
|
2,922,855
persons |
3.6 Number of towns served with piped water:
|
8 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- storage reservoir / impoundment
- direct river abstraction
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
318,773
m3/day |
| 4.4 Length of water distribution network: |
12,071
km |
| 4.5 Capacity of storage in network: |
1,468,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
672,682
|
| Non Domestic (industrial, commercial, institutional,
other) |
91,702
|
| TOTAL |
764,384
|
| 4.7 Number of connections with operating water meters: |
764,384
|
| 4.8 Typical length of service pipe from main to water meter: |
6.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
84.70
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
386.30 million m3 / year
|
| 5.3 Volume of water metered: |
291.80 million m3 / year
|
5.4 Estimated un-metered consumption:
|
2.00% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
4.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
200.90 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
90.90 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
291.80 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
0 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
25.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
13,921 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
18,380 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
17,379 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – with contract
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
192 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
1432 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
1624 |
7.3 No. of staff that participated in at least one training event during
the year:
|
812 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
1624 days |
7.5 Proportion of total operating budget used for HRD:
|
5.00%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
27,595 # / year
|
8.2 Number of customer complaints recorded during the year:
|
77,654 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
75.00 |
19.74 |
| Non Domestic (industrial, commercial, institutional, other) |
550.00 |
144.77 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
4.00 |
1.05 |
| Non Domestic (industrial, commercial, institutional, other) |
18.48 |
4.86 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
MYR
|
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
(m3/month) |
(m3/month) |
MYR |
US$ |
|
1 |
zero |
<=15 |
0.38 |
0.10 |
zero |
<=20 |
2.22 |
0.58 |
zero |
<= |
|
|
|
2 |
>15 |
<=30 |
1.18 |
0.31 |
>20 |
<= |
2.96 |
0.78 |
> |
<= |
|
|
|
3 |
>30 |
<=45 |
1.64 |
0.43 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
>45 |
|
1.99 |
0.52 |
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
MYR |
US$ |
| Water sales (consumption related & fixed charges) |
395,404,765.00
|
104,077,165.95
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
28,178,027.00
|
7,416,929.31
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
423,582,972.00
|
111,494,142.64
|
|
9.2 Year end Accounts Receivable:
|
|
MYR |
US$ |
| 189,499,828.00 |
49,879,533.05 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
MYR |
US$ |
Water Supply Operating Expenses
|
94,525,647.00
|
24,880,735.69
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
172,583,825.00
|
45,426,957.35
|
| TOTAL |
267,109,472.00
|
70,307,693.04
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
MYR |
US$ |
| Labour Costs |
57,023,972.00
|
15,009,665.85
|
| Electricity |
16,143,565.00
|
4,249,257.07
|
| Chemicals & other Materials |
5,711,954.00
|
1,503,482.09
|
| Contracted out services |
93,704,334.00
|
24,664,552.33
|
| Other |
0.00
|
0.00
|
| TOTAL |
172,583,825.00
|
45,426,957.35
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- loan from Commercial Bank
- private sector investment / equity
- Capital markets
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
MYR |
US$ |
| Water Supply Assets |
6,366,779,675
|
1,675,843,195
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
16,273,044
|
4,283,338
|
| TOTAL |
6,383,052,719
|
1,680,126,533
|
|
10.3 Total debt servicing cost per year:
|
|
MYR |
US$ |
| 12,726,880 |
3,349,928 |
|
