Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Sonn Chan, , Ek |
| 1.2 Title: |
General Director |
| 1.3 Mailing Address: |
Phnom PenhWater Supply Authority 12201Phnom Penh, Cambodia |
| 1.4 Telephone: |
+855 11 779 779 , +855 23 724 046 |
| 1.5 Fax: |
+855 23 724 046 |
| 1.6 Email Address: |
eksonnchan@ppwsa.com.kh |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Phnom Penh Water Supply Authority |
| 2.2 Utility short name or acronym: |
PPWSA |
| 2.3 Country: |
Cambodia |
2.4 Region / State / Province:
|
Phnom Penh |
2.5 Principal city / town:
|
Phnom Penh |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
375.00
km2 |
3.2 Size of Utility’s present service area:
|
326.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
1,200,000
persons |
3.4 Population of Utility’s present service area:
|
1,000,000
persons |
3.5 Population served by the Utility with piped water supply:
|
1,000,000
persons |
3.6 Number of towns served with piped water:
|
1 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
|
|
| 4.3 Capacity of production systems: |
185,000
m3/day |
| 4.4 Length of water distribution network: |
921
km |
| 4.5 Capacity of storage in network: |
20,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
89,400
|
| Non Domestic (industrial, commercial, institutional,
other) |
16,600
|
| TOTAL |
106,000
|
| 4.7 Number of connections with operating water meters: |
106,000
|
| 4.8 Typical length of service pipe from main to water meter: |
8.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
48.00
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
40.08 million m3 / year
|
5.4 Estimated un-metered consumption:
|
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
24.82 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
15.26 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
40.08 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
0 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
20.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
772 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
2,550 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
2,500 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
2,400 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
115 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
421 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
536 |
7.3 No. of staff that participated in at least one training event during
the year:
|
46 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
6670 days |
7.5 Proportion of total operating budget used for HRD:
|
3.10%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
17,142 # / year
|
8.2 Number of customer complaints recorded during the year:
|
5,304 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by PPWSA’s staff, mainly collectors
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
Customer Education Program and Water for the Poor Program |
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
338,400.00 |
87.90 |
| Non Domestic (industrial, commercial, institutional, other) |
1,252,570.00 |
325.34 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
|
|
| Non Domestic (industrial, commercial, institutional, other) |
|
|
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
KHR
|
US$ |
(m3/month) |
(m3/month) |
KHR |
US$ |
(m3/month) |
(m3/month) |
KHR |
US$ |
|
1 |
zero |
<=8 |
550 |
0.14 |
zero |
<=100 |
950 |
0.25 |
zero |
<= |
|
|
|
2 |
>8 |
<=16 |
770 |
0.20 |
>100 |
<=200 |
1150 |
0.30 |
> |
<= |
|
|
|
3 |
>16 |
<=50 |
1010 |
0.26 |
>200 |
<=500 |
1350 |
0.35 |
> |
<= |
|
|
|
4 |
>50 |
|
1270 |
0.33 |
>500 |
|
1450 |
0.38 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
KHR |
US$ |
| Water sales (consumption related & fixed charges) |
47,615,000,000.00
|
12,367,532.47
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
9,107,000,000.00
|
2,365,454.55
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
56,722,000,000.00
|
14,732,987.01
|
|
9.2 Year end Accounts Receivable:
|
|
KHR |
US$ |
| 3,222,000,000.00 |
836,883.12 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
KHR |
US$ |
Water Supply Operating Expenses
|
16,800,000,000.00
|
4,363,636.36
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
656,000,000.00
|
170,389.61
|
| TOTAL |
17,456,000,000.00
|
4,534,025.97
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
KHR |
US$ |
| Labour Costs |
3,226,000,000.00
|
837,922.08
|
| Electricity |
5,918,000,000.00
|
1,537,142.86
|
| Chemicals & other Materials |
827,000,000.00
|
214,805.19
|
| Contracted out services |
5,753,000,000.00
|
1,494,285.71
|
| Other |
1,076,000,000.00
|
279,480.52
|
| TOTAL |
16,800,000,000.00
|
4,363,636.36
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
KHR |
US$ |
| Water Supply Assets |
71,755,000,000
|
18,637,662
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
2,800,000,000
|
727,273
|
| TOTAL |
74,555,000,000
|
19,364,935
|
|
10.3 Total debt servicing cost per year:
|
|
KHR |
US$ |
| 40,009,000,000 |
10,391,948 |
|
