Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Ahmad, , Thamrin |
| 1.2 Title: |
Head of Public Relation |
| 1.3 Mailing Address: |
Jl. Sisimangaraja No. 1 Medan |
| 1.4 Telephone: |
62 61 4571666 , |
| 1.5 Fax: |
62 61 4572771 |
| 1.6 Email Address: |
tirtamdn@idola.net.id |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
PDAM Tirtanadi |
| 2.2 Utility short name or acronym: |
Tirtanadi |
| 2.3 Country: |
Indonesia |
2.4 Region / State / Province:
|
North Sumatera |
2.5 Principal city / town:
|
Medan Provinces |
2.6 Type of services provided by the utility
|
|
- piped water supply services
- waste water services
|
|
2.7 Type of water utility:
Government department with separate financial reporting for water supply
|
|
2.8 Extent of private sector involvement in your utility:
- build, (own,) operate & transfer (BOOT, BOT) contract(s)
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
14,834.00
km2 |
3.2 Size of Utility’s present service area:
|
14,834.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
4,201,736
persons |
3.4 Population of Utility’s present service area:
|
4,201,737
persons |
3.5 Population served by the Utility with piped water supply:
|
2,148,838
persons |
3.6 Number of towns served with piped water:
|
9 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- direct river abstraction
- groundwater
|
|
4.2 Main methods of treatment used
|
|
|
None
|
|
| 4.3 Capacity of production systems: |
388,800
m3/day |
| 4.4 Length of water distribution network: |
6,386
km |
| 4.5 Capacity of storage in network: |
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
293,504
|
| Non Domestic (industrial, commercial, institutional,
other) |
29,253
|
| TOTAL |
322,757
|
| 4.7 Number of connections with operating water meters: |
322,757
|
| 4.8 Typical length of service pipe from main to water meter: |
12.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
142.94
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
140.68 million m3 / year
|
5.4 Estimated un-metered consumption:
|
19.84% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
99.67 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
13.10 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
112.77 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
15.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
9,530 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
30,000 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
29,000 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – with contract
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
|
Water Supply (O&M, Customer Services, Support
Services, etc)
|
|
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
1184 |
7.3 No. of staff that participated in at least one training event during
the year:
|
1184 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
1312 days |
7.5 Proportion of total operating budget used for HRD:
|
0.57%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
13,702 # / year
|
8.2 Number of customer complaints recorded during the year:
|
526 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,000,000.00 |
109.17 |
| Non Domestic (industrial, commercial, institutional, other) |
1,000,000.00 |
109.17 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,516.00 |
0.17 |
| Non Domestic (industrial, commercial, institutional, other) |
|
|
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
IDR
|
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
|
1 |
zero |
<=10 |
678 |
0.07 |
zero |
<=10 |
2440 |
0.27 |
zero |
<= |
|
|
|
2 |
>10 |
<=20 |
1103 |
0.12 |
>10 |
<=20 |
2480 |
0.27 |
> |
<= |
|
|
|
3 |
>20 |
<=50 |
1658 |
0.18 |
>20 |
<=50 |
3040 |
0.33 |
> |
<= |
|
|
|
4 |
>50 |
|
3143 |
0.34 |
>50 |
|
5720 |
0.62 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
IDR |
US$ |
| Water sales (consumption related & fixed charges) |
188,198,639,160.00
|
20,545,927.27
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
1,021,195,301.00
|
111,485.42
|
| Subsidies and grants from Government & other sources |
|
|
| TOTAL |
189,219,834,461.00
|
20,657,412.69
|
|
9.2 Year end Accounts Receivable:
|
|
IDR |
US$ |
| 12,483,003,278.00 |
1,362,788.16 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
IDR |
US$ |
Water Supply Operating Expenses
|
85,661,041,743.00
|
9,351,744.20
|
Other services (e.g. drainage, wastewater)
|
4,502,773,783.00
|
491,574.56
|
Company Overhead (Corporate Expenses)
|
|
|
| TOTAL |
90,163,815,526.00
|
9,843,318.76
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
IDR |
US$ |
| Labour Costs |
50,090,608,070.00
|
5,468,466.69
|
| Electricity |
32,525,283,461.00
|
3,550,833.90
|
| Chemicals & other Materials |
7,264,501,063.00
|
793,076.46
|
| Contracted out services |
|
|
| Other |
|
|
| TOTAL |
89,880,392,594.00
|
9,812,377.06
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
IDR |
US$ |
| Water Supply Assets |
342,326,125,208
|
37,372,256
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
35,802,743,065
|
3,908,639
|
| TOTAL |
378,128,868,273
|
41,280,895
|
|
10.3 Total debt servicing cost per year:
|
|
