Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Helendra, , Ellen |
| 1.2 Title: |
chief section of customer relation |
| 1.3 Mailing Address: |
Jl. Jend. Sudirman No.21, Pangkal Pinang, Bangka Belitung |
| 1.4 Telephone: |
62 717 422284, 62 717 423805 |
| 1.5 Fax: |
62 717 423805 |
| 1.6 Email Address: |
pdampkp@yahoo.com |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
PDAM Kota Pangkal Pinang |
| 2.2 Utility short name or acronym: |
PDAM PK Pinang |
| 2.3 Country: |
Indonesia |
2.4 Region / State / Province:
|
Bangka Belitung |
2.5 Principal city / town:
|
Pangkal Pinang |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
Government department with separate financial reporting for water supply
|
|
2.8 Extent of private sector involvement in your utility:
None
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
89.40
km2 |
3.2 Size of Utility’s present service area:
|
17.88
km2 |
3.3 Population of Utility’s area of responsibility:
|
137,582
persons |
3.4 Population of Utility’s present service area:
|
22,735
persons |
3.5 Population served by the Utility with piped water supply:
|
14,547
persons |
3.6 Number of towns served with piped water:
|
1 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- storage reservoir / impoundment
- direct river abstraction
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
10,300
m3/day |
| 4.4 Length of water distribution network: |
214
km |
| 4.5 Capacity of storage in network: |
1,200
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
4,425
|
| Non Domestic (industrial, commercial, institutional,
other) |
122
|
| TOTAL |
4,547
|
| 4.7 Number of connections with operating water meters: |
4,547
|
| 4.8 Typical length of service pipe from main to water meter: |
4.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
1.86
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
0.88 million m3 / year
|
5.4 Estimated un-metered consumption:
|
52.72% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
10.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
0.83 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
0.05 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
0.88 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
1,136 connections
|
| 6.2 Typical duration of supply: |
20.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
40.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
6 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
124 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- casual / part-time – contract staff
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
51 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
8 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
59 |
7.3 No. of staff that participated in at least one training event during
the year:
|
3 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
12 days |
7.5 Proportion of total operating budget used for HRD:
|
0.17%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
148 # / year
|
8.2 Number of customer complaints recorded during the year:
|
624 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
459,900.00 |
50.21 |
| Non Domestic (industrial, commercial, institutional, other) |
|
|
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,200.00 |
0.13 |
| Non Domestic (industrial, commercial, institutional, other) |
8,000.00 |
0.87 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
IDR
|
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
|
1 |
zero |
<=10 |
1200 |
0.13 |
zero |
<=20 |
8000 |
0.87 |
zero |
<= |
|
|
|
2 |
>10 |
<=20 |
1300 |
0.14 |
>20 |
<= |
9500 |
1.04 |
> |
<= |
|
|
|
3 |
>20 |
<= |
1400 |
0.15 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
> |
|
|
|
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
IDR |
US$ |
| Water sales (consumption related & fixed charges) |
1,345,360,910.00
|
146,875.07
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
|
|
| Subsidies and grants from Government & other sources |
|
|
| TOTAL |
1,345,360,910.00
|
146,875.07
|
|
9.2 Year end Accounts Receivable:
|
|
IDR |
US$ |
| 1,817,207,700.00 |
198,387.29 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
IDR |
US$ |
Water Supply Operating Expenses
|
2,867,610,077.00
|
313,061.29
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
|
|
| TOTAL |
2,867,610,077.00
|
313,061.29
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
IDR |
US$ |
| Labour Costs |
834,579,865.00
|
91,112.33
|
| Electricity |
659,596,005.00
|
72,009.08
|
| Chemicals & other Materials |
|
|
| Contracted out services |
|
|
| Other |
|
|
| TOTAL |
1,494,175,870.00
|
163,121.42
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- grant from Government or ODA project
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
IDR |
US$ |
| Water Supply Assets |
8,067,268,996
|
880,716
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
|
|
| TOTAL |
8,067,268,996
|
880,716
|
|
10.3 Total debt servicing cost per year:
|
|
IDR |
US$ |
| 2,867,610,077 |
313,061 |
|
