Section 1. Contact Information
|
|
| 1.1 Contact Name: |
H. Ach Thoifuri, SE , , |
| 1.2 Title: |
General Manager |
| 1.3 Mailing Address: |
Jl. Terusan Danau Sentani No. 100, Malang |
| 1.4 Telephone: |
62 341 715103 , 62 341 715108 |
| 1.5 Fax: |
62 341 715107 |
| 1.6 Email Address: |
|
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
PDAM Kota Malang |
| 2.2 Utility short name or acronym: |
PDAM Kota Malang |
| 2.3 Country: |
Indonesia |
2.4 Region / State / Province:
|
East Java |
2.5 Principal city / town:
|
Kota Malang |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
- build, (own,) operate & transfer (BOOT, BOT) contract(s)
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
1,211.00
km2 |
3.2 Size of Utility’s present service area:
|
811.39
km2 |
3.3 Population of Utility’s area of responsibility:
|
835,674
persons |
3.4 Population of Utility’s present service area:
|
564,116
persons |
3.5 Population served by the Utility with piped water supply:
|
564,116
persons |
3.6 Number of towns served with piped water:
|
3 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- storage reservoir / impoundment
- groundwater
|
|
4.2 Main methods of treatment used
|
|
|
|
|
| 4.3 Capacity of production systems: |
125,500
m3/day |
| 4.4 Length of water distribution network: |
1,493
km |
| 4.5 Capacity of storage in network: |
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
74,510
|
| Non Domestic (industrial, commercial, institutional,
other) |
4,955
|
| TOTAL |
79,465
|
| 4.7 Number of connections with operating water meters: |
79,465
|
| 4.8 Typical length of service pipe from main to water meter: |
6.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
39.37
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
25.10 million m3 / year
|
5.4 Estimated un-metered consumption:
|
33.36% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
21.82 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
5.91 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
27.73 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
|
| 6.4 Number of water pipe breaks in the distribution network: |
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
2,625 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
13 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
13 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- casual / part-time – contract staff
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
512 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
34 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
546 |
7.3 No. of staff that participated in at least one training event during
the year:
|
25 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
95 days |
7.5 Proportion of total operating budget used for HRD:
|
5.50%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
1,016 # / year
|
8.2 Number of customer complaints recorded during the year:
|
106,974 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by letter
- Complaint to the office
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,000,000.00 |
109.17 |
| Non Domestic (industrial, commercial, institutional, other) |
1,000,000.00 |
109.17 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
|
|
| Non Domestic (industrial, commercial, institutional, other) |
|
|
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
IDR
|
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
(m3/month) |
(m3/month) |
IDR |
US$ |
|
1 |
zero |
<=15 |
630 |
0.07 |
zero |
<=15 |
1200 |
0.13 |
zero |
<= |
|
|
|
2 |
>15 |
<=30 |
765 |
0.08 |
>15 |
<=30 |
1710 |
0.19 |
> |
<= |
|
|
|
3 |
>30 |
<=50 |
825 |
0.09 |
>30 |
<=50 |
2665 |
0.29 |
> |
<= |
|
|
|
4 |
>50 |
|
915 |
0.10 |
>50 |
|
3520 |
0.38 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
IDR |
US$ |
| Water sales (consumption related & fixed charges) |
43,385,699,163.00
|
4,736,481.75
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
|
|
| Subsidies and grants from Government & other sources |
|
|
| TOTAL |
43,385,699,163.00
|
4,736,481.75
|
|
9.2 Year end Accounts Receivable:
|
|
IDR |
US$ |
| 8,643,503,225.00 |
943,624.19 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
IDR |
US$ |
Water Supply Operating Expenses
|
34,833,577,371.00
|
3,802,833.81
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
|
|
| TOTAL |
34,833,577,371.00
|
3,802,833.81
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
IDR |
US$ |
| Labour Costs |
14,724,247,881.00
|
1,607,468.19
|
| Electricity |
6,157,254,150.00
|
672,196.66
|
| Chemicals & other Materials |
62,729,700.00
|
6,848.30
|
| Contracted out services |
|
|
| Other |
|
|
| TOTAL |
20,944,231,731.00
|
2,286,513.14
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- private sector investment / equity
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
IDR |
US$ |
| Water Supply Assets |
48,228,234,202
|
5,265,149
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
|
|
| TOTAL |
48,228,234,202
|
5,265,149
|
|
10.3 Total debt servicing cost per year:
|
|
IDR |
US$ |
| 18,218,513,876 |
1,988,942 |
|
