Base Data of PDAM Tirta Pakuan Kota Bogor

Section 1. Contact Information

1.1 Contact Name:
Hj. Sri , , Maryati, SE
1.2 Title:
Head of Research and Development
1.3 Mailing Address:
Jl. Siliwangi No. 121 Bogor, West Java, Indonesia
1.4 Telephone:
62 251 321260 , 62 251 321573
1.5 Fax:
62 251 321575
1.6 Email Address:
pdam@indo.net.id

Section 2. Water Supply Utility General Information

2.1 Utility Full Name:
PDAM Tirta Pakuan Kota Bogor
2.2 Utility short name or acronym:
PDAM Kota Bogor
2.3 Country:
Indonesia
2.4 Region / State / Province:
West Java
2.5 Principal city / town:
Bogor
2.6 Type of services provided by the utility
  • piped water supply services
2.7 Type of water utility: Statutory organisation following State requirements
2.8 Extent of private sector involvement in your utility: None

Section 3: Service Area

3.1 Size of Utility’s area of Responsibility:
118.50 km2
3.2 Size of Utility’s present service area:
69.92 km2
3.3 Population of Utility’s area of responsibility:
820,707 persons
3.4 Population of Utility’s present service area:
592,473 persons
3.5 Population served by the Utility with piped water supply:
388,584 persons
3.6 Number of towns served with piped water:
1

Section 4. Infrastructure Description

4.1 Source(s) of raw water
 
  • direct river abstraction
4.2 Main methods of treatment used
  • disinfection
  • filtration
  • floculation and sedimentation
4.3 Capacity of production systems:
91,163 m3/day
4.4 Length of water distribution network:
741 km
4.5 Capacity of storage in network:
24,000 m3
4.6 Piped water supply connections:
Domestic (Households)
61,887
Non Domestic (industrial, commercial, institutional, other)
4,208
TOTAL
66,095
4.7 Number of connections with operating water meters:
66,095
4.8 Typical length of service pipe from main to water meter:
6.00 m

Section 5. Water Consumption & Production

5.1 Volume of water produced by the Utility:
33.27 million m3 / year
5.2 Volume of water bought in bulk from other utility / company:
0.00 million m3 / year
5.3 Volume of water metered:
22.61 million m3 / year
5.4 Estimated un-metered consumption:
9.00% of metered consumption
5.5 Estimated un-metered consumption due to meter inaccuracy:
10.00% of metered consumption
5.6 Volume of water billed / sold:
Domestic (Households)
18.08 million m3 / year
Non Domestic (industrial, commercial, institutional, other)
4.52 million m3 / year
Bulk water sales
0.00 million m3 / year
TOTAL
22.60 million m3 / year

Section 6. Water Supply System Performance

6.1 Number of customers who received intermittent supply:

6.2 Typical duration of supply:
24.0 hours / day
6.3 Typical mains water pressure in your pipe network:
20.00 metres
6.4 Number of water pipe breaks in the distribution network:
830 # / year
6.5 Required no. of tests of treated water for residual chlorine:
2,219 # / year
6.6 No.of tests of treated water for residual chlorine carried out:
1,300 # / year
6.7 No.of tests of treated water for residual chlorine passed:
1,300 # / year

Section 7. Staff

7.1 Who does the work in your company:
  • permanent staff – with contract
  • casual / part-time – contract staff
7.2 Number of Full Time Equivalent (FTE) staff in the company:
Corporate Services (Management, Admin, Finance, Technical, etc.)
229
Water Supply (O&M, Customer Services, Support Services, etc)
129
Other non water supply (e.g. wastewater, drainage, environment)
74
TOTAL
432
7.3 No. of staff that participated in at least one training event during the year:
432 staff
7.4 Total no. of training days (? (participants x training event duration)) in the year:
100 days
7.5 Proportion of total operating budget used for HRD:
1.27%

Section 8. Customers

8.1 No. of new customers connected to water supply system during the year:
3,373 # / year
8.2 Number of customer complaints recorded during the year:
11,604 # / year
8.3 Means by which customer can make a recorded complaint
  • in person
  • by telephone
  • by letter
  • Newspaper
8.4 How does the Utility find out the views of its customers
  • from customer interactions (letters, telephone calls, enquiry counter, etc.)
  • by responding to customer complaints
  • from customer surveys, questionnaires, etc.
8.5 Typically what is the connection charge for new customers:
  local currency US$
Domestic (Households) 1,200,000.00 131.01
Non Domestic (industrial, commercial, institutional, other) 1,900,000.00 207.43
8.6 Typically what is the water supply fixed charge / month:
  local currency US$
Domestic (Households) 1,178.00 0.13
Non Domestic (industrial, commercial, institutional, other) 2,803.00 0.31
Bulk water sales
8.7 Typically what is the water tariff for metered consumption:
Tariff Block
Domestic
Non Domestic
Bulk water sales
From
To
Cost/m3
From
To
Cost/m3
From
To
Cost/m3
(m3/month)
(m3/month)
IDR
US$
(m3/month)
(m3/month)
IDR
US$
(m3/month)
(m3/month)
IDR
US$
1
zero <=10 500 0.05 zero <=10 870 0.09 zero <=
2
>10 <=20 750 0.08 >10 <=20 1280 0.14 > <=
3
>20 <= 1466 0.16 >20 <= 1680 0.18 > <=
4
>   >   >  
8.8 Monthly water bill for a household consuming 6 m3 of water / month:
IDR
US$
3000 0.33

Section 9. Finance

9.1 Water supply revenue of the company:
 
IDR
US$
Water sales (consumption related & fixed charges)
26,929,533,500.00
2,939,937.50
Other water related revenue (e.g. materials sales, construction, etc.)
5,994,334,150.00
654,410.44
Subsidies and grants from Government & other sources
TOTAL
32,923,867,650.00
3,594,347.94
9.2 Year end Accounts Receivable:
IDR
US$
3,546,242,358.00 387,148.59
9.3 Operating (recurrent) expenses of the company:
 
IDR
US$
Water Supply Operating Expenses
25,048,142,746.00
2,734,543.25
Other services (e.g. drainage, wastewater)
0.00
0.00
Company Overhead (Corporate Expenses)
TOTAL
25,048,142,746.00
2,734,543.25
9.4 Water supply operating expenses of the company:
 
IDR
US$
Labour Costs
10,788,215,876.00
1,177,765.68
Electricity
3,282,230,816.00
358,326.05
Chemicals & other Materials
1,253,213,830.00
136,815.23
Contracted out services
Other
TOTAL
15,323,660,522.00
1,672,906.97

Section 10. Capital Investment

10.1 Principal source of funds for investment in the last 5 years:
  • own internal sources of funding
  • loan from Commercial Bank
  • private sector investment / equity
10.2 Gross fixed asset value including works in progress:
 
IDR
US$
Water Supply Assets
60,276,799,346
6,580,508
Other services (e.g. drainage, wastewater)
Corporate Assets
TOTAL
60,276,799,346
6,580,508
10.3 Total debt servicing cost per year:
IDR
US$
2,829,056,220 308,852

Performance Indicators

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