Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Bhanor, , Charoensiri |
| 1.2 Title: |
Director of Planning and Organizational Information Department |
| 1.3 Mailing Address: |
Metropolitan Waterworks Authority; 400 Prachachuen Road, Tung Song Hong; Laksi , Bangkok 10210, Thailand |
| 1.4 Telephone: |
(66) 2504-0195, (66)2504-0201 |
| 1.5 Fax: |
(66) 2504-0196 |
| 1.6 Email Address: |
plbgdept@mwa.co.th |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Metropolitan Waterworks Authority |
| 2.2 Utility short name or acronym: |
MWA |
| 2.3 Country: |
Thailand |
2.4 Region / State / Province:
|
Bangkok |
2.5 Principal city / town:
|
Bangkok |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
Government department with separate financial reporting for water supply
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
3,192.00
km2 |
3.2 Size of Utility’s present service area:
|
1,515.00
km2 |
3.3 Population of Utility’s area of responsibility:
|
7,808,000
persons |
3.4 Population of Utility’s present service area:
|
6,931,000
persons |
3.5 Population served by the Utility with piped water supply:
|
6,931,000
persons |
3.6 Number of towns served with piped water:
|
3 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
4,660,000
m3/day |
| 4.4 Length of water distribution network: |
22,176
km |
| 4.5 Capacity of storage in network: |
678,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
1,156,594
|
| Non Domestic (industrial, commercial, institutional,
other) |
383,609
|
| TOTAL |
1,540,203
|
| 4.7 Number of connections with operating water meters: |
1,540,203
|
| 4.8 Typical length of service pipe from main to water meter: |
20.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
1,516.00
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
1,006.00 million m3 / year
|
5.4 Estimated un-metered consumption:
|
0.80% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
0.19% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
495.85 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
466.55 million m3 / year
|
| Bulk water sales |
43.44 million m3 / year
|
| TOTAL |
1,005.83 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
5.57 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
139,068 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
30,000 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
30,000 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
28,500 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
969 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
3784 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
4753 |
7.3 No. of staff that participated in at least one training event during
the year:
|
3025 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
17649 days |
7.5 Proportion of total operating budget used for HRD:
|
0.12%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
65,521 # / year
|
8.2 Number of customer complaints recorded during the year:
|
183,846 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
- by market research
Occasional customer Visits |
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
|
|
| Non Domestic (industrial, commercial, institutional, other) |
|
|
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
|
|
| Non Domestic (industrial, commercial, institutional, other) |
|
|
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
THB
|
US$ |
(m3/month) |
(m3/month) |
THB |
US$ |
(m3/month) |
(m3/month) |
THB |
US$ |
|
1 |
zero |
<=30 |
8.5 |
0.22 |
zero |
<=10 |
9.5 |
0.24 |
zero |
<= |
|
|
|
2 |
>30 |
<=40 |
10.03 |
0.26 |
>10 |
<=20 |
10.7 |
0.28 |
> |
<= |
|
|
|
3 |
>40 |
<=50 |
10.35 |
0.27 |
>20 |
<=30 |
10.95 |
0.28 |
> |
<= |
|
|
|
4 |
>50 |
|
12.58 |
0.32 |
>30 |
|
12.76 |
0.33 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
THB |
US$ |
| Water sales (consumption related & fixed charges) |
12,569,900,000.00
|
324,100,980.05
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
822,000,000.00
|
21,194,361.58
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
13,391,900,000.00
|
345,295,341.62
|
|
9.2 Year end Accounts Receivable:
|
|
THB |
US$ |
| 1,321,700,000.00 |
34,078,573.84 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
THB |
US$ |
Water Supply Operating Expenses
|
4,316,900,000.00
|
111,306,495.74
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
0.00
|
0.00
|
| TOTAL |
4,316,900,000.00
|
111,306,495.74
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
THB |
US$ |
| Labour Costs |
2,206,100,000.00
|
56,881,850.46
|
| Electricity |
725,300,000.00
|
18,701,058.94
|
| Chemicals & other Materials |
596,600,000.00
|
15,382,671.68
|
| Contracted out services |
450,100,000.00
|
11,605,331.08
|
| Other |
338,800,000.00
|
8,735,583.58
|
| TOTAL |
4,316,900,000.00
|
111,306,495.74
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- loan from Government Bank.
- loan from ODA sources
- Bond
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
THB |
US$ |
| Water Supply Assets |
40,093,600,000
|
1,033,769,167
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
6,131,900,000
|
158,104,265
|
| TOTAL |
46,225,500,000
|
1,191,873,432
|
|
10.3 Total debt servicing cost per year:
|
|
THB |
US$ |
| 4,262,100,000 |
109,893,538 |
|
