Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Hien, Khoa, Nguyen |
| 1.2 Title: |
Chief Director of Planning Department |
| 1.3 Mailing Address: |
103 Bui Thi Xuan - Hue City |
| 1.4 Telephone: |
84-054 833710, 84-815555-205 |
| 1.5 Fax: |
84-054826580 |
| 1.6 Email Address: |
nguyenkhoahien@yahoo.com |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Thua Thien Hue Water Supply & Sewerage Company |
| 2.2 Utility short name or acronym: |
CTCTN Hue |
| 2.3 Country: |
Vietnam |
2.4 Region / State / Province:
|
Thua Thien Hue |
2.5 Principal city / town:
|
Thua Thien Hue Province |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
None
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
5,055.00
km2 |
3.2 Size of Utility’s present service area:
|
km2 |
3.3 Population of Utility’s area of responsibility:
|
1,118,612
persons |
3.4 Population of Utility’s present service area:
|
1,118,612
persons |
3.5 Population served by the Utility with piped water supply:
|
416,482
persons |
3.6 Number of towns served with piped water:
|
9 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- filtration
- floculation and sedimentation
|
|
| 4.3 Capacity of production systems: |
99,200
m3/day |
| 4.4 Length of water distribution network: |
680
km |
| 4.5 Capacity of storage in network: |
11,250
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
43,421
|
| Non Domestic (industrial, commercial, institutional,
other) |
2,046
|
| TOTAL |
45,467
|
| 4.7 Number of connections with operating water meters: |
45,467
|
| 4.8 Typical length of service pipe from main to water meter: |
16.80
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
20.25
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
17.30 million m3 / year
|
5.4 Estimated un-metered consumption:
|
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
12.18 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
3.81 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
15.99 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
17.65 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
1,697 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
58,400 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
57,232 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- casual / part-time – contract staff
- casual / part-time – wages
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
|
Water Supply (O&M, Customer Services, Support
Services, etc)
|
487 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
|
TOTAL
|
487 |
7.3 No. of staff that participated in at least one training event during
the year:
|
164 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
4920 days |
7.5 Proportion of total operating budget used for HRD:
|
0.00%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
8,541 # / year
|
8.2 Number of customer complaints recorded during the year:
|
938 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
Through holding workshop/seminar to increase more customers; customer workshop |
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
934,000.00 |
59.23 |
| Non Domestic (industrial, commercial, institutional, other) |
|
|
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,500.00 |
0.10 |
| Non Domestic (industrial, commercial, institutional, other) |
1,500.00 |
0.10 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
VND
|
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
|
1 |
zero |
<=16 |
2100 |
0.13 |
zero |
<= |
5333 |
0.34 |
zero |
<= |
|
|
|
2 |
>16 |
<=25 |
2950 |
0.19 |
> |
<= |
|
|
> |
<= |
|
|
|
3 |
>25 |
<=35 |
3500 |
0.22 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
>35 |
|
4000 |
0.25 |
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
VND |
US$ |
| Water sales (consumption related & fixed charges) |
35,354,760,000.00
|
2,242,041.98
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
16,016,075,000.00
|
1,015,668.40
|
| Subsidies and grants from Government & other sources |
|
|
| TOTAL |
51,370,835,000.00
|
3,257,710.38
|
|
9.2 Year end Accounts Receivable:
|
|
VND |
US$ |
| 3,387,599,000.00 |
214,826.50 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
VND |
US$ |
Water Supply Operating Expenses
|
28,851,166,775.00
|
1,829,612.96
|
Other services (e.g. drainage, wastewater)
|
|
|
Company Overhead (Corporate Expenses)
|
1,742,313,606.00
|
110,489.80
|
| TOTAL |
30,593,480,381.00
|
1,940,102.76
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
VND |
US$ |
| Labour Costs |
7,129,744,982.00
|
452,136.79
|
| Electricity |
2,612,539,240.00
|
165,675.64
|
| Chemicals & other Materials |
842,596,284.00
|
53,433.72
|
| Contracted out services |
|
|
| Other |
20,674,880,506.00
|
1,311,109.17
|
| TOTAL |
31,259,761,012.00
|
1,982,355.32
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- grant from Government or ODA project
- Combination of annual budget fund & fund for national rural water supply target; other funds from provincial budget, organizations/authorities of relevant levels; in particular the financial contribution of the population
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
VND |
US$ |
| Water Supply Assets |
122,196,728,043
|
7,749,174
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
13,637,079,358
|
864,803
|
| TOTAL |
135,833,807,401
|
8,613,977
|
|
10.3 Total debt servicing cost per year:
|
|
VND |
US$ |
| 9,917,842,253 |
628,946 |
|
