Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Mat, Van, Bui |
| 1.2 Title: |
Director |
| 1.3 Mailing Address: |
44 Yen Phu Road, Hanoi, Vietnam |
| 1.4 Telephone: |
84.04.8293179, 84.04.8292478 |
| 1.5 Fax: |
84.04.294069 |
| 1.6 Email Address: |
hwbc44yfhn@hn.vnn.vn |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Hanoi Water Business Company |
| 2.2 Utility short name or acronym: |
HWBC |
| 2.3 Country: |
Vietnam |
2.4 Region / State / Province:
|
Hanoi |
2.5 Principal city / town:
|
Hanoi |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
None
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
252.90
km2 |
3.2 Size of Utility’s present service area:
|
177.03
km2 |
3.3 Population of Utility’s area of responsibility:
|
3,007,000
persons |
3.4 Population of Utility’s present service area:
|
2,170,600
persons |
3.5 Population served by the Utility with piped water supply:
|
2,104,900
persons |
3.6 Number of towns served with piped water:
|
1 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
382,209
m3/day |
| 4.4 Length of water distribution network: |
742
km |
| 4.5 Capacity of storage in network: |
69,000
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
252,531
|
| Non Domestic (industrial, commercial, institutional,
other) |
5,384
|
| TOTAL |
257,915
|
| 4.7 Number of connections with operating water meters: |
|
| 4.8 Typical length of service pipe from main to water meter: |
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
135.51
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
4.00 million m3 / year
|
| 5.3 Volume of water metered: |
78.10 million m3 / year
|
5.4 Estimated un-metered consumption:
|
0.78% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
5.50% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
54.70 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
23.40 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
78.10 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
51,583 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
8.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
1,360 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
1,320 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
1,167 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
153 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- casual / part-time – contract staff
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
209 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
1555 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
1764 |
7.3 No. of staff that participated in at least one training event during
the year:
|
454 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
271 days |
7.5 Proportion of total operating budget used for HRD:
|
0.06%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
30,793 # / year
|
8.2 Number of customer complaints recorded during the year:
|
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by letter
- Through newspaper
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
295.00 |
0.02 |
| Non Domestic (industrial, commercial, institutional, other) |
700,000.00 |
44.39 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
|
|
| Non Domestic (industrial, commercial, institutional, other) |
|
|
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
VND
|
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
|
1 |
zero |
<= |
2000 |
0.13 |
zero |
<= |
4500 |
0.29 |
zero |
<= |
|
|
|
2 |
> |
<= |
|
|
> |
<= |
|
|
> |
<= |
|
|
|
3 |
> |
<= |
|
|
> |
<= |
|
|
> |
<= |
|
|
|
4 |
> |
|
|
|
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
VND |
US$ |
| Water sales (consumption related & fixed charges) |
139,518,000,000.00
|
8,847,612.40
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
29,388,000,000.00
|
1,863,656.54
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
168,906,000,000.00
|
10,711,268.95
|
|
9.2 Year end Accounts Receivable:
|
|
VND |
US$ |
| 55,328,000,000.00 |
3,508,656.22 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
VND |
US$ |
Water Supply Operating Expenses
|
148,949,000,000.00
|
9,445,684.57
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
10,494,000,000.00
|
665,482.91
|
| TOTAL |
159,443,000,000.00
|
10,111,167.48
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
VND |
US$ |
| Labour Costs |
34,507,000,000.00
|
2,188,280.80
|
| Electricity |
51,132,000,000.00
|
3,242,564.53
|
| Chemicals & other Materials |
16,993,000,000.00
|
1,077,620.65
|
| Contracted out services |
6,176,000,000.00
|
391,654.51
|
| Other |
|
|
| TOTAL |
108,808,000,000.00
|
6,900,120.49
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- grant from Government or ODA project
- loan from ODA sources
- Loan from WB
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
VND |
US$ |
| Water Supply Assets |
558,654,000,000
|
35,427,357
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
|
|
| TOTAL |
558,654,870,000
|
35,427,413
|
|
10.3 Total debt servicing cost per year:
|
|
VND |
US$ |
| 19,545,710,000 |
1,239,502 |
|
