Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Dung, , Vo |
| 1.2 Title: |
Director |
| 1.3 Mailing Address: |
1 Cong Truong Quoc Te, District 3, HCMC |
| 1.4 Telephone: |
84-8 8291 777, 84-8235 640 |
| 1.5 Fax: |
84-4 8241 644 |
| 1.6 Email Address: |
hcmcwater@hcm.vnn.vn |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Ho Chi Minh Water Supply Company |
| 2.2 Utility short name or acronym: |
HCMWSA |
| 2.3 Country: |
Vietnam |
2.4 Region / State / Province:
|
Ho Chi Minh |
2.5 Principal city / town:
|
Ho Chi Minh City |
2.6 Type of services provided by the utility
|
|
- piped water supply services
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
- service contract(s)
- management contract(s)
- build, (own,) operate & transfer (BOOT, BOT) contract(s)
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
2,095.01
km2 |
3.2 Size of Utility’s present service area:
|
1,551.33
km2 |
3.3 Population of Utility’s area of responsibility:
|
5,630,192
persons |
3.4 Population of Utility’s present service area:
|
5,143,998
persons |
3.5 Population served by the Utility with piped water supply:
|
3,539,421
persons |
3.6 Number of towns served with piped water:
|
1 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- direct river abstraction
- groundwater
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
|
|
| 4.3 Capacity of production systems: |
975,000
m3/day |
| 4.4 Length of water distribution network: |
3,422
km |
| 4.5 Capacity of storage in network: |
153,470
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
381,697
|
| Non Domestic (industrial, commercial, institutional,
other) |
11,572
|
| TOTAL |
393,269
|
| 4.7 Number of connections with operating water meters: |
392,178
|
| 4.8 Typical length of service pipe from main to water meter: |
6.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
286.70
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
58.07 million m3 / year
|
| 5.3 Volume of water metered: |
209.40 million m3 / year
|
5.4 Estimated un-metered consumption:
|
39.00% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
5.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
154.58 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
54.81 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
209.39 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
1,091 connections
|
| 6.2 Typical duration of supply: |
23.6 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
5.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
15,335 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
8,760 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
8,760 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
8,760 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- casual / part-time – contract staff
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
268 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
1821 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
2089 |
7.3 No. of staff that participated in at least one training event during
the year:
|
568 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
180 days |
7.5 Proportion of total operating budget used for HRD:
|
0.20%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
34,724 # / year
|
8.2 Number of customer complaints recorded during the year:
|
484 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
1,375,000.00 |
87.20 |
| Non Domestic (industrial, commercial, institutional, other) |
|
|
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
0.00 |
0.00 |
| Non Domestic (industrial, commercial, institutional, other) |
0.00 |
0.00 |
| Bulk water sales |
0.00 |
0.00 |
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
VND
|
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
|
1 |
zero |
<=4 |
1700 |
0.11 |
zero |
<= |
4000 |
0.25 |
zero |
<= |
|
|
|
2 |
>4 |
<=6 |
2500 |
0.16 |
> |
<= |
|
|
> |
<= |
|
|
|
3 |
>6 |
<=10 |
3200 |
0.20 |
> |
<= |
|
|
> |
<= |
|
|
|
4 |
>10 |
|
4000 |
0.25 |
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
VND |
US$ |
| Water sales (consumption related & fixed charges) |
578,965,927,601.00
|
36,715,449.78
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
44,435,597,792.00
|
2,817,908.41
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
623,401,525,393.00
|
39,533,358.20
|
|
9.2 Year end Accounts Receivable:
|
|
VND |
US$ |
| 43,013,520.00 |
2,727.73 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
VND |
US$ |
Water Supply Operating Expenses
|
377,753,709,574.00
|
23,955,463.86
|
Other services (e.g. drainage, wastewater)
|
0.00
|
0.00
|
Company Overhead (Corporate Expenses)
|
37,700,343,723.00
|
2,390,788.49
|
| TOTAL |
415,454,053,297.00
|
26,346,252.35
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
VND |
US$ |
| Labour Costs |
68,456,050,797.00
|
4,341,178.95
|
| Electricity |
82,980,118,315.00
|
5,262,230.85
|
| Chemicals & other Materials |
18,368,798,519.00
|
1,164,867.68
|
| Contracted out services |
142,280,925,718.00
|
9,022,824.89
|
| Other |
65,667,816,225.00
|
4,164,361.48
|
| TOTAL |
377,753,709,574.00
|
23,955,463.86
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- loan from Government Bank.
- loan from ODA sources
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
VND |
US$ |
| Water Supply Assets |
272,665,123,000
|
17,291,212
|
| Other services (e.g. drainage, wastewater) |
0
|
0
|
| Corporate Assets |
996,794,137,105
|
63,212,261
|
| TOTAL |
1,269,459,260,105
|
80,503,473
|
|
10.3 Total debt servicing cost per year:
|
|
VND |
US$ |
| 179,714,613,966 |
11,396,703 |
|
