Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Van, Khoi, Ly |
| 1.2 Title: |
Director |
| 1.3 Mailing Address: |
No1 Ton Duc Thang, Ward 1, Cao Lanh Town, Dong Thap |
| 1.4 Telephone: |
067 853332, 067 851256 |
| 1.5 Fax: |
067 852825 |
| 1.6 Email Address: |
capthoatnuoc@hcm.vnn.vn |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Dong Thap Urban Water Supply, Sewerage& Environment Company |
| 2.2 Utility short name or acronym: |
|
| 2.3 Country: |
Vietnam |
2.4 Region / State / Province:
|
Dong Thap |
2.5 Principal city / town:
|
Dong Thap |
2.6 Type of services provided by the utility
|
|
- piped water supply services
- waste water services
- storm water drainage
- solid waste services
- Civil & industrial construction; waste colection & disposal; other environmental activities
|
|
2.7 Type of water utility:
State owned enterprise operating under commercial law
|
|
2.8 Extent of private sector involvement in your utility:
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
227.42
km2 |
3.2 Size of Utility’s present service area:
|
222.62
km2 |
3.3 Population of Utility’s area of responsibility:
|
366,220
persons |
3.4 Population of Utility’s present service area:
|
355,032
persons |
3.5 Population served by the Utility with piped water supply:
|
219,782
persons |
3.6 Number of towns served with piped water:
|
10 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
- direct river abstraction
- groundwater
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- floculation and sedimentation
- aeration
|
|
| 4.3 Capacity of production systems: |
26,700
m3/day |
| 4.4 Length of water distribution network: |
123
km |
| 4.5 Capacity of storage in network: |
2,948
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
25,576
|
| Non Domestic (industrial, commercial, institutional,
other) |
1,969
|
| TOTAL |
27,545
|
| 4.7 Number of connections with operating water meters: |
27,490
|
| 4.8 Typical length of service pipe from main to water meter: |
5.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
9.60
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.10 million m3 / year
|
| 5.3 Volume of water metered: |
6.70 million m3 / year
|
5.4 Estimated un-metered consumption:
|
27.00% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
25.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
4.70 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
2.10 million m3 / year
|
| Bulk water sales |
0.00 million m3 / year
|
| TOTAL |
6.80 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
9,573 connections
|
| 6.2 Typical duration of supply: |
20.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
15.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
1,273 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
52 # / year
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
52 # / year
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- permanent staff – with contract
- casual / part-time – contract staff
- casual / part-time – wages
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
48 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
142 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
168 |
TOTAL
|
358 |
7.3 No. of staff that participated in at least one training event during
the year:
|
102 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
1750 days |
7.5 Proportion of total operating budget used for HRD:
|
1.63%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
2,382 # / year
|
8.2 Number of customer complaints recorded during the year:
|
475 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by email
- by letter
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
- from customer surveys, questionnaires, etc.
- by market research
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
920,395.00 |
58.37 |
| Non Domestic (industrial, commercial, institutional, other) |
2,000,000.00 |
126.83 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
0.00 |
0.00 |
| Non Domestic (industrial, commercial, institutional, other) |
0.00 |
0.00 |
| Bulk water sales |
0.00 |
0.00 |
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
VND
|
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
(m3/month) |
(m3/month) |
VND |
US$ |
|
1 |
zero |
<= |
2800 |
0.18 |
zero |
<= |
3500 |
0.22 |
zero |
<= |
|
|
|
2 |
> |
<= |
|
|
> |
<= |
|
|
> |
<= |
|
|
|
3 |
> |
<= |
|
|
> |
<= |
|
|
> |
<= |
|
|
|
4 |
> |
|
|
|
> |
|
|
|
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
VND |
US$ |
| Water sales (consumption related & fixed charges) |
17,470,445,930.00
|
1,107,898.15
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
17,443,795,658.00
|
1,106,208.11
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
34,914,241,588.00
|
2,214,106.26
|
|
9.2 Year end Accounts Receivable:
|
|
VND |
US$ |
| 1,085,419,293.00 |
68,832.47 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
VND |
US$ |
Water Supply Operating Expenses
|
10,368,008,479.00
|
657,493.09
|
Other services (e.g. drainage, wastewater)
|
14,566,616,248.00
|
923,750.16
|
Company Overhead (Corporate Expenses)
|
2,991,682,944.00
|
189,719.26
|
| TOTAL |
27,926,307,671.00
|
1,770,962.50
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
VND |
US$ |
| Labour Costs |
4,657,677,199.00
|
295,369.22
|
| Electricity |
2,830,643,653.00
|
179,506.86
|
| Chemicals & other Materials |
485,740,874.00
|
30,803.53
|
| Contracted out services |
876,904,620.00
|
55,609.40
|
| Other |
1,517,042,133.00
|
96,204.08
|
| TOTAL |
10,368,008,479.00
|
657,493.09
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- grant from Government or ODA project
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
VND |
US$ |
| Water Supply Assets |
72,966,260,761
|
4,627,196
|
| Other services (e.g. drainage, wastewater) |
5,027,879,592
|
318,846
|
| Corporate Assets |
2,071,194,477
|
131,346
|
| TOTAL |
80,065,334,830
|
5,077,388
|
|
10.3 Total debt servicing cost per year:
|
|
VND |
US$ |
| 7,104,088,014 |
450,510 |
|
