Section 1. Contact Information
|
|
| 1.1 Contact Name: |
Pablito, Santander, Paluca |
| 1.2 Title: |
General Manager |
| 1.3 Mailing Address: |
Dipolog City Water District; National Highway, Minaog, Dipolog city 7100, Philippines |
| 1.4 Telephone: |
(065) 212-2574, (065) 212-7625 |
| 1.5 Fax: |
(065) 212 – 4485 |
| 1.6 Email Address: |
dipcwd@mozcom.com |
Section 2. Water Supply Utility
General Information |
|
| 2.1 Utility Full Name: |
Dipolog City Water District |
| 2.2 Utility short name or acronym: |
DCWD |
| 2.3 Country: |
Philippines |
2.4 Region / State / Province:
|
Zamboanga del Norte |
2.5 Principal city / town:
|
Dipolog City |
2.6 Type of services provided by the utility
|
|
- piped water supply services
- Equipment rental/lease
|
|
2.7 Type of water utility:
Government department with no separate financial reporting for water supply
|
|
2.8 Extent of private sector involvement in your utility:
None
|
|
Section 3: Service Area |
|
3.1 Size of Utility’s area of Responsibility:
|
136.28
km2 |
3.2 Size of Utility’s present service area:
|
40.50
km2 |
3.3 Population of Utility’s area of responsibility:
|
117,971
persons |
3.4 Population of Utility’s present service area:
|
94,531
persons |
3.5 Population served by the Utility with piped water supply:
|
38,964
persons |
3.6 Number of towns served with piped water:
|
13 |
Section 4. Infrastructure Description
|
|
4.1 Source(s) of raw water
|
|
|
|
4.2 Main methods of treatment used
|
|
- disinfection
- filtration
- aeration
|
|
| 4.3 Capacity of production systems: |
8,122
m3/day |
| 4.4 Length of water distribution network: |
214
km |
| 4.5 Capacity of storage in network: |
400
m3 |
| 4.6 Piped water supply connections: |
|
| Domestic (Households) |
5,872
|
| Non Domestic (industrial, commercial, institutional,
other) |
644
|
| TOTAL |
6,516
|
| 4.7 Number of connections with operating water meters: |
6,494
|
| 4.8 Typical length of service pipe from main to water meter: |
5.00
m |
Section 5. Water Consumption
& Production |
|
| 5.1 Volume of water produced by the Utility: |
2.20
million m3 / year |
| 5.2 Volume of water bought in bulk from other utility / company: |
0.00 million m3 / year
|
| 5.3 Volume of water metered: |
1.59 million m3 / year
|
5.4 Estimated un-metered consumption:
|
2.40% of metered consumption
|
| 5.5 Estimated un-metered consumption due to meter inaccuracy: |
0.00% of metered consumption
|
5.6 Volume of water billed / sold:
|
|
| Domestic (Households) |
0.94 million m3 / year
|
| Non Domestic (industrial, commercial, institutional,
other) |
0.15 million m3 / year
|
| Bulk water sales |
0.05 million m3 / year
|
| TOTAL |
1.10 million m3 / year
|
Section 6. Water Supply System
Performance
|
|
| 6.1 Number of customers who received intermittent supply: |
25 connections
|
| 6.2 Typical duration of supply: |
24.0 hours / day
|
| 6.3 Typical mains water pressure in your pipe network: |
3.00 metres
|
| 6.4 Number of water pipe breaks in the distribution network: |
24 # / year
|
| 6.5 Required no. of tests of treated water for residual chlorine: |
0 # / year
|
| 6.6 No.of tests of treated water for residual chlorine carried out: |
|
| 6.7 No.of tests of treated water for residual chlorine passed: |
|
Section 7. Staff |
|
| 7.1 Who does the work in your company: |
|
- permanent staff – salaried Government employees
- casual / part-time – wages
- contracted out to outside company / agency
|
|
| 7.2 Number of Full Time Equivalent (FTE) staff in the company: |
|
| Corporate Services (Management, Admin, Finance, Technical,
etc.) |
10 |
Water Supply (O&M, Customer Services, Support
Services, etc)
|
21 |
Other non water supply (e.g. wastewater, drainage,
environment)
|
0 |
TOTAL
|
31 |
7.3 No. of staff that participated in at least one training event during
the year:
|
3 staff |
7.4 Total no. of training days (? (participants x training event duration))
in the year:
|
9 days |
7.5 Proportion of total operating budget used for HRD:
|
0.00%
|
Section 8. Customers |
|
8.1 No. of new customers connected to water supply system during the year:
|
|
8.2 Number of customer complaints recorded during the year:
|
3,532 # / year
|
8.3 Means by which customer can make a recorded complaint
|
|
- in person
- by telephone
- by letter
- SMS
|
|
8.4 How does the Utility find out the views of its customers
|
|
- from customer interactions (letters, telephone calls, enquiry counter,
etc.)
- by responding to customer complaints
|
|
| 8.5 Typically what is the connection charge for new customers: |
|
| |
local currency |
US$ |
| Domestic (Households) |
2,500.00 |
44.79 |
| Non Domestic (industrial, commercial, institutional, other) |
2,500.00 |
44.79 |
|
|
| 8.6 Typically what is the water supply fixed charge / month: |
|
| |
local currency |
US$ |
| Domestic (Households) |
165.00 |
2.96 |
| Non Domestic (industrial, commercial, institutional, other) |
330.00 |
5.91 |
| Bulk water sales |
|
|
|
|
| 8.7 Typically what is the water tariff for metered consumption: |
|
|
Tariff Block |
Domestic |
Non Domestic |
Bulk water sales
|
|
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
From |
To |
Cost/m3 |
|
(m3/month) |
(m3/month) |
PHP
|
US$ |
(m3/month) |
(m3/month) |
PHP |
US$ |
(m3/month) |
(m3/month) |
PHP |
US$ |
|
1 |
zero |
<=10 |
16.5 |
0.30 |
zero |
<=10 |
33 |
0.59 |
zero |
<= |
45 |
0.81 |
|
2 |
>10 |
<=20 |
28.2 |
0.51 |
>10 |
<=20 |
56.4 |
1.01 |
> |
<= |
|
|
|
3 |
>20 |
<=30 |
30 |
0.54 |
>20 |
<=30 |
60 |
1.07 |
> |
<= |
|
|
|
4 |
>30 |
|
33.6 |
0.60 |
>30 |
|
67.2 |
1.20 |
> |
|
|
|
|
| 8.8 Monthly water bill for a household consuming 6 m3 of water / month: |
|
Section 9. Finance
|
|
9.1 Water supply revenue of the company:
|
|
| |
PHP |
US$ |
| Water sales (consumption related & fixed charges) |
27,100,000.00
|
485,489.07
|
| Other water related revenue (e.g. materials sales, construction,
etc.) |
1,300,000.00
|
23,289.14
|
| Subsidies and grants from Government & other sources |
0.00
|
0.00
|
| TOTAL |
28,400,000.00
|
508,778.22
|
|
9.2 Year end Accounts Receivable:
|
|
PHP |
US$ |
| 4,000,000.00 |
71,658.90 |
|
9.3 Operating (recurrent) expenses of the company:
|
|
| |
PHP |
US$ |
Water Supply Operating Expenses
|
10,341,000.00
|
185,256.18
|
Other services (e.g. drainage, wastewater)
|
|
|
Company Overhead (Corporate Expenses)
|
10,421,000.00
|
186,689.36
|
| TOTAL |
20,762,000.00
|
371,945.54
|
|
9.4 Water supply operating expenses of the company:
|
|
| |
PHP |
US$ |
| Labour Costs |
1,430,000.00
|
25,618.06
|
| Electricity |
2,632,000.00
|
47,151.56
|
| Chemicals & other Materials |
527,000.00
|
9,441.06
|
| Contracted out services |
1,628,000.00
|
29,165.17
|
| Other |
3,193,000.00
|
57,201.72
|
| TOTAL |
9,410,000.00
|
168,577.57
|
|
Section 10. Capital Investment
|
|
10.1 Principal source of funds for investment in the last 5 years:
|
|
- own internal sources of funding
- loan from Government Bank.
|
|
10.2 Gross fixed asset value including works in progress:
|
|
| |
PHP |
US$ |
| Water Supply Assets |
38,700,000
|
693,300
|
| Other services (e.g. drainage, wastewater) |
|
|
| Corporate Assets |
14,500,000
|
259,764
|
| TOTAL |
53,200,000
|
953,063
|
|
10.3 Total debt servicing cost per year:
|
|
